Thank You for Attending the CUCP Summit!
We extend our heartfelt thanks to everyone who attended the recent Credit Union Collection Professionals (CUCP) Summit. Your participation and engagement were integral to the event's success.
We hope you found the sessions insightful and the networking opportunities enriching. Your commitment to professional growth and collaboration within the credit union community is truly inspiring.
We are already looking forward to CUCP 2025, which will be held in New Orleans, LA, in May 2025. Stay tuned for more information as we finalize the details.
Thank you once again for being a part of our community and for making the CUCP Summit an unforgettable experience. We look forward to seeing you at future events!
Warm regards,
The CUCP Team
2024 CUCP Summit Pics
2024 Summit Agenda
Wednesday, May 15th
Let's Get this Summit Started
Sponsor Set Up Time
3:00 pm - 5:00 pm
Sponsors set up their exhibition tables and check in at registration
Registration, Exhibitor/Credit Union Reception
5:00 p.m. - 8:00 p.m.
Check in and network with fellow attendees, speakers and sponsors with our reception. Make sure to stop by the 360 degree photo booth in Ocean Way
Thursday, May 16th
The Summit begins
Breakfast/Networking/Exhibitor Opportunities
8:00 a.m. - 8:45 a.m.
Fuel up for a day full of learning, networking and fun.
Breatfast Sponsored by: FirstSource, Florida Repossession Agency & Zane Investigations
Welcome to the Summit
8:45 a.m. - 9:00 a.m.
Jerad Broaddus welcomes you to Nashville and the 2024 CUCP Summit
Keynote Address: The Culture of Leadership
9:00 a.m. - 9:45 a.m.
Keynote Speaker Chuck Adcock (CEO, FSU)
Economic Trends/Updates
9:45 a.m. - 10:45 a.m.
Blake Hastings (SVP Corp. Strategy and Chief Economist, SWBC)
Exhibitor Hall/Credit Union Networking Break
10:45 a.m. - 11:15 a.m.
Enjoy a half-hour break to connect with peers and explore exhibitor offerings. Ideal for making valuable industry contacts and discovering new products.
Tech-Enabled Empathy: Innovative Approaches to Past-Due Account Management
11:15 a.m. - 12:00 p.m.
Michael Pupil (Vice President, Sales, Lexop)
Lunch & Exhibitor Hall Opportunity
12:00 p.m. - 1:00 p.m.
Take an hour to refuel and reconnect. This lunch break combines great food with even better opportunities to mingle with industry leaders and explore innovative ideas and solutions from our exhibitors. Engage directly with experts, gain insights, and forge new partnerships over a delicious meal. Perfect for expanding your network in a relaxed, interactive setting.
Lunch Sponsored by: Primeritus, RePAY, & RNN
Revolutionizing Collections - Dynamic Impact of Tech-Driven
1:00 p.m. - 1:45 p.m.
Steve Orsillo (Attorney, Sorenson Van Leuven Law Firm)
Successful Charge-Off Recovery Strategies
1:45 p.m. - 2:30 p.m.
Bill Perrella (Director of National Sales, Sentry Credit)
Risk Management Panel
2:30 p.m. - 3:00 p.m.
Dana Staggs (Client Risk and Recovery Manager, Allied Solutions) & Jeremiah Espinosa (Regional VP, SWBC) Moderated by Justin Yent (Suncoast)
Exhibitor/Credit Union Networking Break
3:00 p.m. - 3:15 p.m.
Enjoy Networking with new peers, visit our sponsors and take a bathroom break.
Breakout Session- Optimizing Debt Collection Partnerships
3:15 p.m. - 4:00 p.m.
Dominic Quierelo (Director of Business Development, ConServe)
Breakout Session- Optimizing Debt Sales: Effective Best Practices
3:15 p.m. - 4:00 p.m.
Shaundra Warren (Chief Strategy & Risk Officer, Sharonview FCU) & Moderated by Justin Yent (Director of Member Solutions, Suncoast)
Breakout Session - Strategic Talent Acquisition: Unlocking Success...
3:15 p.m. - 4:00 p.m.
Kimberly Adcock (CEO, Willow Tree Consultants)
Repossession Realities: The State of Our Industry
4:00 p.m. - 4:45 p.m.
Vaughn Clemmons (President, American Recovery Association)
Day 1 Closing Remarks & Announcements
4:45 p.m. - 5:00 p.m.
Jerad Broaddus
Transportation to Dinner
5:25 p.m. - 5:30 p.m.
Loews Hotel Lobby
Dinner at Banker's Alley Hotel
5:30 p.m. - 8:30 p.m.
Banker's Alley Hotel
Dinner Sponsored by: Allied Solutions, ConServe, Kass Shuler Law Firm, and CUCP
Transportation Arrives to head back to Loew's Hotel
8:30 p.m.
Banker's Alley Hotel Lobby
For those wanting to return to the hotel after dinner
Friday, May 17th
The Summit begins
Breakfast/Networking/Exhibitor Opportunities
8:00 a.m. - 9:00 a.m.
Fuel up for a day of final learning, networking and fun.
Breakfast Sponsored by: ISI & Sand Castle Field Services
Legal Horizons: Exploring Hot Topics and Current Trends
9:00 a.m. - 9:45 a.m.
Nicole Noel (Partner, Kass Shuler Law Firm)
Navigating Bankruptcy: Exploring Critical Issues and Hot Topics
9:45 a.m. - 10:30 a.m.
Andrew Houchins, (Attorney, Rush Marshall Jones Watson and Houchins)
Networking Break in Exhibitor Hall
10:30 a.m. - 11:00 am
Enjoy Networking in the Exhibitor Hall and visit our amazing sponsors
Breakout Session- Optimizing Debt Collection Partnerships
11:00 am - 11:45 a.m.
Dominic Quierelo (Director of Business Development, ConServe)
Breakout Session- Optimizing Debt Sales: Effective Best Practices
11:00 am - 11:45 a.m.
Shaundra Warren (Chief Strategy & Risk Officer, Sharonview FCU) & Moderated by Justin Yent (Director of Member Solutions, Suncoast)
Breakout Session - Strategic Talent Acquisition: Unlocking Success...
11:00 am - 11:45 a.m.
Kimberly Adcock (CEO, Willow Tree Consultants)
Roundtables
11:45 am - 12:30 a.m.
1. Dispute Management
2. Collateral Protection Insurance
3. Repo/Remarketing Best Practices
4. De-escalation Practices
5. Collection Management Strategy/Data Analytics
6. Debt Sales Management
Closing Remarks / Prize Giveaways...and more
12:30 p.m. - 1:00 p.m.
Jerad Broaddus ends the Summit with guests
Agenda subject to change. For the latest updates, continue to check this page.
Our Platinum Sponsors
2024 Gold Sponsors
2024 Silver Sponsors
2024 Meal & Tech Lounge Sponsors
